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TERMS AND CONDITIONS
Welcome to PAJAROFLAMA . The following terms and conditions guide the use and trading in our online store.
1. General
You can buy our products through our website. If you have any questions, please contact our customer service:
2 - Shipping and delivery
MRW (within the peninsula and the Balearic Islands) or certified mail sends all shipments depending on the country in which you reside. PAJAROFLAMA will ship approved orders as quickly as possible and in the order in which they were received.
to. Shipping destination and shipping rate
The estimated preparation time for shipping is 1/3 business days from the time you make the purchase until its delivery (within the peninsula).
Shipping rates are specified in euros. For orders less than 45 euros, shipping is 3.90 euros (within the peninsula). You will get free shipping on orders over 45 euros. You have all the rates and details HERE
3 - Payment
You have the following options:
- Credit card (Mastercard / VISA / American Express)
-Paypal
- Cash on delivery (not currently active)
When you use a credit card, you pay immediately at checkout. All information related to your credit card is encrypted and protected and the data is never stored.
4 - Returns and exchanges
You have the right to return or exchange a product within 15 days of receiving the product, the product must be unused and retain all its labels. In case of return, the refund will be made in the same payment method.
If in any case, something has been manufactured for you that is not in our usual catalog, this garment cannot be exchanged or returned.
OUTLET garments cannot be exchanged or returned.
If you change your mind about a product, you must contact our customer service within this time. We cannot accept products that have been used or have stains produced by the customer. You have a size guide HERE.
When returning or exchanging a product, you pay the cost of shipping to our facilities. We will pay for the new shipment if it is an exchange.
In the event of returning products - also where shipping was free, orders over 25 euros - due to a change of mind on your part, the full amount will be refunded less the shipping costs (3.90) of the original shipment.
If the order benefited from the promotion of the second t-shirt at 50% and when you returned the product due to a change of mind, you only kept one of the two, the amount that was discounted at 50% would be returned since the original order had paid the full price
If the purchase benefited from free shipping for exceeding €25 and, when returning part of the order due to the buyer's change of mind, the original purchase would not have obtained free shipping, the shipping costs (€3.90) will be deducted from the amount to be returned, since the original purchase would not have obtained free shipping.
The process of preparing the new sizes will begin upon receiving the originals and verifying that they are in good condition.
To avoid this wait, we advise you to consult our size guide before placing your order or contact us if you have any questions.
If you have any questions, or want to start the size change process, please contact us so we can give you instructions:
info@pajaroflama.com
Refund
You will receive your refund via credit in our store.
Our return policy:
Products must be intact and undamaged, with any labels or labels intact. Returns damaged or soiled, washed, altered or worn may not be accepted and may be returned to the customer and/or a refund refused. All returned items must include the complete returns note with an order number and your contact details. Unidentified returns may not be eligible for a refund.
to. Defective products
Goods are defective if they are received damaged or if a manufacturing fault occurs. There may be minor differences between the image shown on the website and the final product. Items that are damaged as a result of normal wear and tear are not considered defective. For defective items, PAJAROFLAMA will give you a full refund, including return shipping, as soon as possible. If you wish to exchange a faulty item rather than obtain a refund, please note that we can only replace it with the same product of the same size, subject to availability.
b. Claim/s
If the product is defective, damaged or if it is due to an error made by us, in this case we will assume or refund the shipping cost. Please report the claim to our customer service ( info@pajaroflama.com ) before returning the product.
c. Cancellations
We produce on demand. In the case of clothing, after 2 hours. Since you placed your order, we will not be able to cancel it because your garment will have been made for you.
You can return it upon receipt to obtain a refund of the price of the garment in credit in our store. Contact us in case your garment has not yet been manufactured.
5 - Security
All information related to your credit card is encrypted and protected. Most web browsers use symbols or the https:// guide to show that the page you are visiting is secure.
6 - Applicable law
All disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website will be governed by Spanish law. PAJAROFLAMA may modify or amend these Terms and Conditions at any time. Therefore, you are requested to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.
7 - Ownership of the right
All rights, including copyright in pajaroflama.com, remain with PAJAROFLAMA . Any use of this website or its content, including copying or storing it, in whole or in part, other than for your personal, non-commercial use is prohibited without our permission.
8 - Force majeure
In the event of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measure by public authority, pandemic (who knew?) or similar circumstances, PAJAROFLAMA will apply to force majeure. This means that these terms and conditions cannot be fulfilled, or only partially. If this happens, PAJAROFLAMA will try to report this.
9 - Integrity policy
At PAJAROFLAMA we have the ambition to always be completely transparent with the information we collect and how we use it, as well as to do so in accordance with current legislation. Here is a summary of what data is collected and why, and how to contact us if you would like more information.
cookies
What is a cookie other than an American cookie?
When using PAJAROFLAMA.com , we collect data related to your visit in the form of cookies. A cookie is a text file that is stored in your browser and gives us information about which part of our website you have visited and whether you have added something to your shopping cart. Cookies are anonymous in the way that no personal information is associated with them.
How do I get rid of cookies?
If they expire in your pantry... throw them away.
You can block those on the website in your browser, and you can also see a list of the cookies that are saved and delete it.
Third party cookies.
We use third-party cookies to analyze who visits our site and how they behave. We use Facebook cookies to market to relevant audiences on Facebook, as well as Google cookies to analyze site traffic through Google Analytics.
Personal information
Collection of personal data when purchasing.
We hold personal information in the form of name, contact details and address to fulfill our commitments to you as a customer when placing your order. The legal basis for this collection is the terms and conditions of purchase. This data is shared with our warehouse and logistics partners to fulfill the order. We also save your order history to handle returns and complaints.
Personal data for email marketing
If you have agreed to receive news and offers by email when making a purchase, or have completed the form to receive newsletters, we will save your email in our newsletter record. The legal basis for this collection is consent. At any time you can refuse to receive more emails (a shame) and be removed from our email record by unsubscribing through the link at the bottom of the emails we send.
Responsibility of personal data and privacy
We do not share information with non-EU/EEA third parties, We store your data confidentially in secure system, but we can never fully protect ourselves from intrusion, which means that data shared with us is shared at your own risk.
Information about saved personal data:
To find out what information we have stored about you or to revoke your consent, please contact info@pajaroflama.com . You can also request a change in information and oppose the registration. Complaints can be made with data inspection.
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